Help Center
How to Track my Order?
Go to My Orders in your Palisandr account to track your order.
What is the estimated delivery time?
The delivery time differs from product to product which is based on the in-stock availability or made-to-order and your delivery location. Moreover, please refer to the product details tab on individual product pages for estimated delivery timelines.
What are the reasons behind late delivery or missed expected delivery date?
Unlike other market places, Palisandr does inhouse manufacturing with a stringent quality check process. So, in the entire process, some delay may happen at various stages of production and supply chain. We are trying our best to minimize all the possible reasons for delay.
How can I get the contact number of my delivery agent?
As part of our company policy, we do not share the contact numbers of our delivery agents. However, please be assured that our representatives will contact you if they face any difficulty in locating your address.
Will I be asked to share card information, account information or passwords over phone or email?
No, Palisandr never requests customers to share any of your personal details over email or phone.
What things should I keep in mind during an online transaction?
- During an online transaction, you will be redirected to your bank website. Once your transaction gets completed, you will be redirected to a Palisandr order page with your order details which you can keep a copy of.
- Also, please be informed to never press the browser back button when the transaction is still currently being done.
Is it safe to use my credit card, debit card or net banking?
Yes, it is completely safe to use credit card, debit card or net banking while shopping with Palisandr.
What things should I keep handy for my online transaction?
In case of online transactions:
- For Credit Cards, we suggest you to keep your card which has the details of cardholder name, number, CVV and expiry date. Apart from this you also need to have your 3D secure password / OAC.
- For Debit Cards, we suggest you to keep your card which has the details of cardholder name, number, CVV and expiry date. You will be redirected to the bank site for 3D secure authorization. So, in that case keep your OAC or IPIN handy as well.
- For net banking, you need to keep your account number as well as your IPIN handy.
Do you offer Cash on Delivery?
Yes, we offer Cash on Delivery for orders with a total amount of ₹15,000 or less.
What warranty does Palisandr have for its products?
The warranty we offer differs from product to product, based on the materials used.
For that, please refer to the warranty policy page.
What can I do if my product is damaged?
First off all, apologies if that happens. If you notice that you are facing issues with your furniture, please feel free to raise a ticket
Do you still have any questions or complaints?
If you cannot find what you are looking for, you can contact us, we will get back to you shortly!