By using the website, you agree to receive promotional messages from Palisandr Furniture via SMS and email. You may opt out at any time using the instructions in the emails or SMS messages.

How do I initiate a return?

Email support@palisandr.in with your order details and issue. Our team will follow up to assess the situation and arrange a return.

Verification process

We may request photographs or send a technician to verify the condition of the returned. The mattress must be clean and undamaged. Palisandr Furniture reserves the right to determine eligibility for return or refund.

Claiming the 20-Year Warranty

Email support@palisandr.in with:

•       A description of the issue
•       Product photos
•       Your original invoice

Our team will inspect the matter and decide on a repair or replacement if valid defects are found.

Covered Under Warranty

•       Sagging, deformation, or shrinkage over 1 inch
•       Surface waviness or foam splitting

Not Covered

•       Stains, spills, burns, or misuse
•       Damage to cover/zipper
•       Unauthorized repairs or tampering
•       Unhygienic mattress conditions

Warranty is applicable only to the original purchaser with a valid invoice.